Terms and Conditions

  • To ensure a smooth and successful experience for all participants, please review and follow these policies:

    Arrival Time: Students must arrive at least 10 minutes before class begins to allow time for check-in and preparation.

    • Late Arrivals: Late arrivals may not be admitted and may need to reschedule, subject to availability and policy.

    Photo ID Required: All participants must bring a valid, original photo ID (such as a driver’s permit, state ID, or passport). Refer to our FAQ page for other forms of ID accepted.

    • Copies, photos, or digital versions are not accepted.

    • ID must show your name and photo.

    Notice Required: Cancellations or rescheduling requests must be made at least 24 hours in advance.

    • Requests made less than 24 hours before class may result in forfeiture of the session or a rescheduling fee.

    •How to Cancel: Contact us by phone during business hours to cancel or reschedule.

    Llegada anticipada: Los estudiantes deben llegar al menos 10 minutos antes de que comience la clase para realizar el registro y prepararse.

    • Llegadas tardías: Los estudiantes que lleguen tarde podrían no ser admitidos y necesitarán reprogramar, sujeto a disponibilidad y política.

    Se requiere identificación original: Todos los participantes deben traer una identificación válida y original con foto (como el permiso de conducir, identificación estatal o pasaporte).

    • No se aceptan copias, fotos ni versiones digitales.

    • La identificación debe mostrar claramente tu nombre y fotografía.

    Cancelaciones o cambios: Las cancelaciones o solicitudes de reprogramación deben hacerse con al menos 24 horas de anticipación.

    • Las solicitudes realizadas con menos de 24 horas de anticipación pueden resultar en la pérdida de la sesión o en una tarifa por reprogramación.

    • Cómo cancelar: Comunícate con nosotros por teléfono o correo electrónico durante el horario laboral para cancelar o reprogramar.

  • All services scheduled are subject to the same polices stated below.

    Participants must arrive no later than 10 minutes after their scheduled appointment time; arriving more than 10 minutes late will result in cancellation without refund and the appointment must be rescheduled as a new session and be paid for. A valid, original photo ID (such as a driver’s permit, state ID, or passport) must be brought to the appointment—copies, photos, or digital versions are not accepted. All cancellations or rescheduling requests must be made at least 24 hours in advance; requests made with less than 24 hours’ notice will result in forfeiture of the session and may require payment to book again.